Policies and Forms

 

Policy and quality documents are those that govern and guide our decisions, actions, procedures and accountability in fulfilling our legal, regulatory and ethical functions. These relevant documents are provided publicly for easy accessibility, reference and use. Family Spirit is committed to continuous improvement and welcome your feedback and complaints.

Please note: Family Spirit regularly update their governing quality documents to ensure we adhere to changes in legislation, regulations and best practice. These documents are subject to regular change and therefore, if you require further clarification, assistance and / or updated copies, then please contact us directly.

 

Feedback and Complaint Management Policy
Feedback and Complaint Management Procedure
NDIS Guide to Complaint Management
Youth and Children Complaint Form 7-12 Years Old
Youth and Children Complaint Form 13-17 Years Old
Complaint Form
Your Rights Flyer
Carers Information Charter of Rights
Code of Ethics and Conduct
Complaints and Resolution

Feedback and Complaints

 

If you would like to provide your feedback or complaint, please contact our Complaint Handling Manager here: chris.condon@familyspirit.org / 0418 364 418

Foster Carer & Two Boys | Contact Family Spirit

Call our team 9am to 5pm weekdays on 13 18 19
(In an emergency please call 000)

Family Spirit Ltd, Suite 301, 2-14 Meredith Street, Bankstown NSW 2200

To send us a message or to be contacted by a staff member please complete the contact form below.

New feedback contact: 0418 364 418 or chris.condon@familyspirit.org (from Feb 1, 2025).